IT Maintenance Technician – BC02 RNCP37681
This e-learning course prepares you for the RNCP37681BC02 block of the IT Support Technician certification. It enables you to acquire the essential basics of network administration and cybersecurity: IP addressing, network protocols, routing, virtualization, system security, and data protection best practices. Through interactive modules and practical exercises, you will develop the skills needed to manage a network and secure a professional IT environment.
👉 Target audience: beginner IT technicians, career changers, IT enthusiasts
👉 Duration : 68 hours
👉 Objective: manage a network and apply cybersecurity fundamentals
👉 Intended for: anyone aiming for a career in IT support
Description
💻 IT Support Technician – RNCP37681BC02 Block
The e-learning course IT Support Technician – BC02 provides essential skills in network administration and cybersecurity. It prepares you to work on IT infrastructures, understand how networks operate, and secure information systems.
The program combines two key areas: network administration and cybersecurity fundamentals, both essential for modern IT support roles.
🌐 Network Administration: Understanding and Managing Infrastructure
This section develops the skills required to install, configure, and maintain a computer network.
📌 Skills covered:
| Area | Learning outcomes |
|---|---|
| Network fundamentals | Topologies, TCP/IP models, network communication |
| IP addressing | IPv4, IPv6, subnetting, subnet masks |
| Routing | Static routing, OSPF, network protocols |
| Switching | VLANs, trunking, STP, EtherChannel |
| Network services | DHCP, DNS, NAT, network monitoring |
🔐 Cybersecurity and System Protection
The cybersecurity module raises awareness of digital threats and teaches best practices to protect systems and data.
- Overview of information system security
- Password management and authentication
- Cryptography and digital certificates
- Protection against cyberattacks
- Securing workstations and Wi-Fi networks
- Safe internet and email practices
🛠️ Network Diagnostics, Maintenance, and Troubleshooting
The course develops analytical skills needed to resolve technical issues.
| Skill | Applications |
|---|---|
| Troubleshooting | Analyzing network failures and resolving incidents |
| Monitoring | Monitoring tools and logging |
| Security | Firewalls, SSH, access control, network protection |
🎯 Learning Objectives
- Understand network architecture
- Configure and manage a network
- Apply cybersecurity fundamentals
- Diagnose and resolve technical issues
- Secure a professional IT environment
⚙️ Training Methods
| Format | Interactive e-learning (HTML5 – SCORM) |
|---|---|
| Duration | 68 hours |
| Modules | Network administration + cybersecurity |
| Compatibility | PC, Mac, tablet, smartphone |
❓ Frequently Asked Questions
Yes, it prepares you for the RNCP37681BC02 block of the IT Support Technician certification.
You have 12 months access to progress at your own pace.
Yes, a certificate of completion is issued after validation.
Yes, the course is accessible on computer, tablet, and smartphone.
You can choose between two payment options:
- One-time payment: full payment at purchase with 12 months access.
- 12 monthly installments: subscription renews monthly after 12 months and can be canceled anytime.
In both cases, you get immediate access to the full course.
The Premium version includes personalized support:
- Chat with a tutor during business hours
- Email support outside business hours
- Personalized assistance if needed
Ideal for guided learning and fast support.
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